In order to guarantee assistance for handicapped or reduced mobility passengers, it is important that a request is placed with the flight operator or the travel agency, minimum 48 hours before flight departure.
On the day of departure, it is imperative that passengers arrive at the airport at least one hour before flight departure.
If the above mentioned limit is not respected, Béziers Cap d’Agde Airport undertakes to make every possible effort, as far as is practical, to provide whatever assistance in order that the passenger may take their flight.
Béziers Cap d’Agde Airport has specific arrival and departure points where persons with reduced mobility may announce their arrival and request assistance.
These points are clearly indicated.
Parking places for persons with a handicap or reduced mobility are reserved close to the terminal building to permit easy access.
Persons with a handicap or reduced mobility have the possibility of being dropped off by car in front of the terminal building.
Airport reception point:
For all requests for departure assistance, the reception point is situated within the departure hall at the general reception desk.
All facilities within the airport are wheelchair accessible.
The airport provides handicapped toilet facilities.
Béziers Cap d’Agde Airport offers handicapped or reduced mobility passengers the following services depending upon their individual needs:
- assistance from the airport drop-off to the point of registration,
- assistance from the point of registration, through the security checks and customs formalities,
- assistance to the departure gate,
- assistance for embarkation and disembarkation (to and from the aircraft seat if necessary),
- assistance with baggage collection and customs formalities,
- assistance up to the point of ongoing travel (car-park, bus, taxi, etc.),
- assistance for toilet access,
- supply of wheelchair (unassisted) if required.
Handicapped or reduced mobility passengers who are travelling with their own wheelchair (electric wheelchairs included), or any other form of movement assistance device may use this as far as the aeroplane and upon arrival, from the point of descent from the aeroplane.
An accompanied and/or assisted handicapped or reduced mobility passenger will never be left alone in a wheelchair in which they are unable to move independently.
The entire staff at Béziers Cap d’Agde Airport have received “assistance for handicapped or reduced mobility passengers” training and have been made aware of handicaps and equality when dealing with handicapped persons.
To assure quality service, the airport has put in place a downloadable quality charter.